VIC Benefits is a program exclusively designed for our most valued customers. It offers access to a range of exclusive benefits, including Special Offers, Private Sales, Maison experiences located in Dubai, and more.

The VIC Benefits are rewarded to our most valuable shoppers. To qualify, you need to achieve a minimum annual spend. These are the spending thresholds for each country: - UAE: 50,000 AED - KSA: 55,000 SAR - Qatar: 50,000 QAR - Oman: 5,000 OMR - Bahrain: 5,000 BHD - Kuwait: 4,000 KWD Please note that businesses are not eligible to join the program. Ounass reserves the right to enroll customers at its discretion.

Eligible spending is calculated based on all completed orders (excluding returns and cancellations) over one year, starting from 31 days ago. Orders within the last 31 days are not counted until they are no longer returnable. For instance, if today is September 1st, the eligible spending will be calculated for orders placed between August 1st of the current year and July 31st of the previous year. Ounass reserves the right to enroll customers at its discretion.

Membership in the VIC Benefits program lasts for 12 months from the date you qualify.

Once you've joined, you can enjoy the program for 12 months. To renew for another year, your Confirmed amount needs to meet the minimum spending thresholds for your country. Ounass reserves the right to renew customers at its discretion.

The Confirmed amount represents the amount you've spent on completed orders since joining the VIC Benefits, excluding returns and cancellations. This amount determines your renewal for another year.

The Pending amount is what you've spent on orders still within the returnable period. It becomes Confirmed after 31 days from order placement, provided there are no returns. Orders placed within 31 days before joining are counted as Pending and will become Confirmed after the returnable period ends. All orders placed in the last month of the membership will be counted as Pending and will become Confirmed for the next year if renewed.

Ounass operates in several countries in the GCC. Your Ounass account is linked to your "home country", where the account was created. When you join VIC Benefits, your home country's conditions, including currency and eligibility thresholds, apply. Purchases made in different countries are converted to your home country's currency, which might result in a slight difference in the amount paid and calculated as pending or confirmed.

These amounts are calculated for every purchase made with your Ounass account, excluding returns and cancellations. Make sure to use the same Ounass account linked to the Program.

You can easily monitor your spending and eligibility status by logging into your Ounass account on the latest iOS app. In the "Rewards" section, you'll find all the programs for which you are eligible. Within the VIC Benefits program page there’s a dashboard displaying your Pending and Confirmed spending amounts. This real-time tracking allows you to stay informed about your progress within the program.

If your Confirmed amount doesn't meet the minimum threshold, access to the program's benefits will be revoked. However, you can rejoin the program once your eligibility spending reaches the minimum threshold.

As a member, you enjoy exclusive benefits, such as Special Offers, Private Sales, and access to Maison located in Dubai. You'll be notified when new benefits are added.

Currently, the program is available only for customers using the Ounass iOS app. More devices will be supported in the future.

The program is available to customers in all countries where Ounass operates.

There’s no need to apply. VIC Benefits are automatically unlocked once you meet the eligibility criteria.

No, the benefits offered are completely free of charge.

You can find Maison’s contact details on the VIC Benefits dedicated page in Ounass iOS app.

You can track VIC orders from the "My Orders" section, just like any other order.

The return policy for VIC orders is the same as for any other order, which is 30 days.

No, the VIC Benefits are intended for personal use.

Maison team is available to assist you as often as you need.

Yes, VIC members have access to special events and promotions, we will keep you informed.

While pausing the program is not an available option, you have the flexibility to terminate your participation at any time by submitting an Opt-out request from the program page on the Ounass iOS app. Please keep in mind that, upon termination, you'll have the opportunity to rejoin the program when you wish, provided you meet the eligibility criteria.